Leverage Salesforce Service Cloud Services to give your consumers a long-lasting
experience. Built on the most reliable, flexible, and creative platform, it enables your agents to
handle customer queries in real-time, offering the best customer experience on every call. We at
Bacforce serve as a one-stop destination for all your Salesforce Service Cloud needs.
Trusted by hundreds of Start-ups, Scale-ups, & Enterprises helping improve their Salesforce and accelerate revenue.
Salesforce Service Cloud
Services to Achieve Service Excellence
Our focused Salesforce Service Cloud Services enable you to modernize workflows and render service
agents with adequate information and keys to consolidate customer service. Our main intention is to
create a robust one-to-one service relationship with the customers.
We leverage the potential of Salesforce Service Cloud and help you address your customer support issues by streamlining the process. Our team of Salesforce professionals ensures that you make the most out of your Sales cloud environment. Besides, we help you optimize your Sales cloud by integrating systems and processes like telephony, service console, customer database, and more.
We deliver top-notch service cloud consultation services at Bacforce and execute with experienced internal stakeholders to accomplish future business targets. Our accredited consultants can guide you in identifying the current implementation roadmap and requirements.
Bacforce has 11+ years of experience in implementing Salesforce service cloud, no matter whether we need to implement it from scratch or develop customized Sales cloud solutions to complement your existing Salesforce environment. Our experienced Salesforce cloud specialists will guide you at every stage.
To deliver the best possible customer support, our service cloud professionals can help you seamlessly transition from your current customer service tool to the Salesforce service cloud. During the migration, we follow the best industry practices and maintain data integrity and security.
Our Salesforce Sales Cloud managed services include strategic planning, optimization, lightning migration, development operations, thorough enhancements, and marketing automation. Hire Salesforce developer from us and enjoy the flexible, scalable, and cost-effective way to maximize your capital without recruiting more full-time, devoted staff members.
Bacforce offers different types of Service Cloud support, including user training, as a core part of this strategy. In case you’re searching for its maintenance service and have a hand-in service cloud to operate an unperturbed business, then we can assist you.
Schedule A Free Consultation Call with Our Salesforce Service Cloud Experts
Let's start with a free call to get to know each other.
Share your business requirements as well as the desired outcomes. Our Salesforce Service Cloud consulting experts support you in getting the most out of your investment by delivering the best Salesforce solution for your business's specific requirements.
We Will Help You Align Key Features of Salesforce Service Cloud
We will help you discover more about our top-notch Salesforce cloud services to grow your company and create a seamless client-company relationship. Our Salesforce Service cloud services aim to enable you to reinvent customer assistance and manage your customer experience. Here are some of the features in the Service cloud we will implement in your Salesforce environment
Omnichannel Routing
You may offer your customer assistance through various contact channels and route it to a more competent agent for faster resolution. You can cover all the channels, from phone, email, and live agent chats to the web to video chats, community websites, and social networking platforms like Facebook.
Case Management
It swiftly helps resolve every complex case by integrating automated procedures with hassle-free access to complete details, context, and the history of solid issues with in-depth customer communication. We will create an intelligent dashboard where you can see every case fully.
Service console
It is a centralized platform for handling every case given to an operator, enabling it to prioritize the current work. Additionally, this aids in providing each consumer with a customized experience. We will create a service console based on the lightning platform to increase agent productivity
Knowledge base
Create a thorough knowledge base for your customer service representatives using Service Cloud to provide them with the tools they need to resolve situations quickly and get the desired answers. We will ensure that the knowledge base is accessible to everyone, everywhere, and on every device.
Process automation
It is one of the key features offered by Salesforce sales cloud, and we utilize the same feature to enable productivity amongst your agents. We will automate your agents' everyday and repetitive tasks, so they can save crucial time and focus more on providing real-time and faster resolutions.
Service Analytics
CService Analytics driven by Salesforce Genius offers information on department and agent productivity and is accessible to service staff and professionals. You may see reports of various degrees of difficulty. We will create analytic dashboards offering a holistic view of customers and employee productivity.
Field Service
Service agents might need to work with field personnel to resolve a situation. It is precisely what the Field Service feature in the Salesforce sales cloud provides. We will create service cloud solutions to arrange meetings for field employees, monitor their timetables, analyze component or resource use, and more.
Self-service communities
Service Cloud offers the potential to develop self-service networks. We will use this feature to help clients assess the knowledge base to understand the problems and their solutions or motivate them to resolve customer issues through their initiative.
Einstein bots
Salesforce Einstein may occasionally be used to fuel your discussions. It can save up some of your agents' effort and provide consumers access to information about petty issues like order information, flight information, etc.
App Builder
You may use this option to request the development of your Salesforce customer support apps if you feel that the Service Cloud's capabilities still need to be improved. If and when required, we will help you build organization-specific apps that you can utilize to enhance your customer service quality and threshold.
Our Salesforce Success
Stories
Over the past 11+ years, our dedicated Salesforce Developers have helped numbers of clients to get the customization done right to improve their sales process and streamline production.
health care
Healthcare Solution
Healthcare group of companies with problems that needed more basic lead transformation discernment. To scan it quickly, our SF developers the ability to view customized options, created standard sales dashboards, verify exact lead sources, and campaign association of online leads.
Finance
Salesforce Lighting
Our client, a peer-to-peer lending and alternative investment marketplace based in Canada offers the opportunity to lend money to businesses. By implementing the Salesforce Lightning console, we were able to successfully advance the existing underwriting procedure.
realestate
Real Estate Solution
A reputable real estate service provider chose Bacforce in San Francisco for their Salesforce project. Our Salesforce developers deliver unique integrations and custom development solutions to address various needs, maximize their CRM, and unlock the most incredible power of their Salesforce investment.
Business Benefits You Can Derive From Our Salesforce Service Cloud Services
Salesforce Service Cloud enhances the brand's value while offering first-rate service to current and potential clients. Our services allow users to optimize workflows, simplify service operations, and locate important content to help customer service representatives. Here are some of the prime benefits of Bacforce's Salesforce Service Cloud services;
Personalized service
Our Salesforce service cloud services provide each consumer with a pleasant outcome based on their challenges, past purchases, and concerns.
Multiple Channel Support
We offer liberty to the service professional in choosing their preferred communication method from a phone conversation, a laptop, or a mobile device.
Streamlining Other Cloud Services
We will streamline other Salesforce cloud features with the Service cloud so that you can easily access Service Cloud data to enhance customer experience.
Single Application to Maintain Customer Data
We will streamline and automate the access to customer data throughout all channels via Salesforce Service Cloud and case management.
Why choose Bacforce for Salesforce Service Cloud Solutions?
The esteemed Salesforce developers from Bacforce leverage the help desk and social media platforms to offer bespoke Salesforce Service Cloud services and enable your business to provide world-class customer service while substantially reducing expenses. Our primary aim is to assist you in getting the most benefit from the Salesforce cloud Infrastructure. We strive to meet your company's unique requirements through our expertise and exceptional skills.
Enhanced productivity of the agents
Our Salesforce Service Cloud gives agents the flexibility to operate from any location. Accessible management solutions also aid in boosting agent productivity and lowering expenses.
Maximizes customer experiences
We connect clients with the right Salesforce talent leveraging Service cloud to address your customer service challenges and enable you to offer a delightful customer experience.
Smart Collaboration
Without requiring instant client input, our Salesforce Service Cloud experts will make it simpler for your service managers to monitor and assess each team member's productivity.
Single point of contact
By providing a single point of contact, we ensure quick response to all your queries, and by pinpointing your requirements, we consistently excel in delivering top-notch services.
Our Salesforce service Cloud expertise equips your agents with the resources they need to provide exceptional customer service. Our Salesforce service cloud solutions allow them to work more quickly and effectively, which raises customers' content and lowers costs. Additionally, we help you develop a self-service network that enables customers to get the most accurate product details, communicate with their peers, or reach a support agent as required using Service Cloud and Customer Groups.
You can seamlessly integrate customer support into your apps with the help of our outstanding cloud-based solution for web and in-app. We assist with the creation of an associated knowledge base, enable live chat, and facilitate the management of case talks. Additionally, our deluxe self-service communities are open, implying you can create a single-branded group where your customers have the same experience to discover the answers they need from a phone quickly.
We utilize the Salesforce Lightning Interface intending to increase agent productivity. With leading capabilities like skills-based routing, macros, email-to-case, and milestone monitoring, we leverage Service Cloud to equip your agents in dealing with clients on every channel swiftly and effectively.
Customer service administrators can get the information and insight they require directly from their mobile device to execute knowledgeable, on-the-fly modifications thanks to our Salesforce mobile app.
Trust is the cornerstone of all we do because it is the basis for success. We go above and beyond to protect the privacy and security of our client's information. To safeguard the accessibility and accuracy of the data essential to your company's business and our joint success, we have employed a multidimensional strategy that uses regular review and improvement.
You can keep tabs on your service metrics and critical indicators significant to your company using Salesforce's customizable reports and dashboards, whether the average session time or the customer happiness rating.
